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Resolving Client Dispute

There are many problems that small teams encounter. Sadly, the majority of those problems are present in Spark Studios. Firstly, their professional conduct shows a lack of experience. They aren’t able to control their team in what they say or give the clients a high-quality experience when it comes to support. This is most obvious in the dispute I was asked to resolve. They don’t really understand how to resolve severe misconduct from their staff or to me at least understand how bad the misconduct actually was. As their efforts to compensate the client was very poor. Secondly, the build quality is bad. The extreme overuse of my assets consists of about 95% of the provided work. The only real unique work was the archbrush boulder terrain. Everything else that was provided is a third-party asset. This shows a great lack of skill when it comes to their builders. Now this could just be one builder, but I would be warned against allowing this team to use ANY assets in the future as they have proven they don’t care about what percentage is original work. Thirdly, some of their policies are outright weird. For example, the 10% transaction fee is way above industry standard. Their refund policy would be reasonable if they had a higher quality service. They also charge extra for resell rights. But no real transfer of the copyright is provided by the “Company”, as there is nothing more than a gentlemen’s agreement in discord stating they have resale rights. Noah | Horace